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Thank you for visiting Cookware Brands. This website ("Site") is owned and operated by Meyer Cookware Australia Pty Ltd (ACN 073 818 069) ("Meyer", "we", "us", "our").
This document is the Privacy Policy of Meyer and applies to all of Meyer's websites (each a "Site") and any other circumstances in which you provide personal information to us in the course of our business, including via offline settings such as in our stores.
At Meyer, we recognise the importance of your privacy and understand your concerns about the security of the personal information you provide to us. We comply with the Australian Privacy Principles ("APPs") as contained in the Privacy Act 1988 (Cth). The APPs detail how personal information is collected, used, stored and destroyed and how an individual may gain access to personal information held about them.
"Personal information" is information, or an opinion, that identifies an individual, or from which a person's identity could be ascertained.
This policy details the sort of information Meyer may collect about you, how Meyer manages, uses and discloses your personal information submitted through the Sites or otherwise, sets out some of your privacy rights in relation to personal information, the legal basis upon which we rely to process your information and advises how you can contact us with privacy queries. By accessing, browsing or using our Sites or otherwise providing your information to us, you will be deemed to accept the terms of this Privacy Policy. Since this Privacy Policy is subject to change without prior notice, you should check back on this Privacy Policy regularly. All changes are effective from the date of posting the revised Privacy Policy. By continuing to use the Site(s) after the Privacy Policy has been varied, you agree to be bound by the variation.
Meyer collects personal information from you submitted through this Site, in-store or otherwise. We aim only to collect personal information that is necessary to carry on our business and to supply you with the goods and/or services that you have contracted or requested us to provide. However, we may also collect information about you to do internal research and to conduct market research for our own purposes.
The type of personal information collected will depend on the goods and/or services you have asked us to provide, or may be interested in. The type of personal information we collect includes names, addresses, telephone and mobile phone numbers, email addresses, payment (such as credit card) details and any other information which you knowingly provide us either directly or indirectly through online enquiry forms, order forms, emails or SMS messages, or otherwise through the Sites, in-store or any other circumstances in the course of our business.
At the time personal information is collected or as soon as practicable thereafter, we will advise you of:
unless any of the above is obvious in the circumstances, or detailed on a collection form.
While we endeavour to only collect personal information directly from the individual involved, in some instances we may also receive personal information about you from third parties (via agencies on our behalf or our internet service provider), such as demographic information, preferences and interests, and other information relevant to customer surveys and/or offers. Where we receive, (and retain) or use your personal information received from third parties in these circumstances, we will contact you and advise that we hold this information.
We may also monitor and make a record of your visit to our Sites and log data for statistical purposes including:
For example, this information may be used to find out how the Site is used and navigated, including the number of hits, the frequency and duration of visits and most popular session times, so that we may evaluate and improve our Site performance.
Meyer will use and disclose your personal information if the disclosure is necessary to answer your enquiry or request, to supply you with goods and/or services ordered, or to complete the services we provide. We also use your personal information to verify your identity and to conduct appropriate checks for credit worthiness and fraud.
Additionally, Meyer may use your personal information for the reasons we collected it and for other reasonable business purposes, including the following:
We may also use non-identifying information collected about you, such as IP address and data collected via cookies to send you promotional desktop push notifications about new products, special offers, promotions and sales, details about other goods or services offered by us or other information which we think you may find interesting. You can easily block desktop push notifications by disabling them in your browser's settings.
We may disclose your personal information where we have sought your consent or as is otherwise allowed by law. Within Meyer, we also use and disclose your personal information to our related companies, contractors, suppliers or service providers for the purposes of providing products and services on our behalf and performing our administration and other operations, including accounting and finance/credit/reference checks, IT, marketing, record keeping and statistical purposes, warranty and repair work, market research or fulfilment services and Site traffic analysis.
In some cases we may disclose your personal information to third parties, but only if it is required to complete the transaction you have entered into. For example, we will disclose your personal information to banking institutions (to verify and process your payments) and delivery companies (to deliver your goods ordered). We may also disclose information to any entity to which we propose to assign any part of our business.
If you choose not to provide us with your personal information, we may not be able to answer and follow up your enquiry, provide you with goods and/or services requested, or complete the transaction you have entered into.
Personal information which we collect and hold is stored within our locally housed data servers in Australia. We utilise some cloud-based service providers for specific functions, such as email marketing and processing transactions, who may store certain information on our behalf on servers based in the United States. These service providers are engaged pursuant to terms of service requiring stringent privacy compliance in respect of this data.
We will not send your personal information outside of Australia unless:
We may also, in rare circumstances, transfer your personal information to our international marketing divisions in the UK or the USA, both of which are fully compliant with legal obligations in accordance with their respective local privacy laws.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Sites in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Sites.
Our Sites may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Remember, this Privacy Policy is strictly limited to our collection, storage and use of personally identifiable information collected via the Sites or otherwise in the course of our business, and does not apply to any third parties. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
Your personal information submitted through our Sites is stored electronically, on paper, or both. Meyer has physical, electronic and procedural safeguards for personal information and takes reasonable steps to ensure that your personal information is protected. Data stored electronically is protected by both internal and external firewalls, and access to electronic records is limited by passwords. Only staff with a password have access to all information on the system and files can be designated "read-only" or "no access".
Your personal information is stored within secure premises. Externally, the premises have several barriers to unauthorised entry including secured entry and monitored alarms. Internally, steps are taken to ensure access to personal information is limited, including filing in a locked cabinet within a secured office. Some personal information is also stored off site in a secure storage facility.
Meyer uses secure methods to destroy or permanently de-identify your personal information when it is no longer needed. Meyer will retain your personal information while it is required for any of its functions, or for any other lawful purpose.
As noted under 'Transfer of Information Outside of Australia', we utilise some cloud-based service providers for specific functions, such as email marketing and processing transactions, who may store certain information on our behalf. These service providers also have various safeguards in place to ensure that your personal information is securely stored and protected from unauthorised access, disclosure and use.
You may request details of personal information held about you by Meyer except where law allows us to refuse your request. A small fee will be payable. We may provide you with this information verbally or in writing, as may be appropriate. Where we do not agree to provide you with details of personal information we will give you reasons why.
If you would like a copy of the information held on you, please write to privacy@meyerau.com.au.
We will take reasonable steps to amend or correct your personal information to keep it accurate and up to date. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
If you have any queries or concerns about your personal information, or would like to make a privacy or personal information related complaint, please contact Meyer's Privacy Officer for assistance. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and that your complaint is resolved within a reasonable time or the time required by the Privacy Act 1988 (Cth).
If we are unable to satisfactorily resolve your concerns or complaint, you can contact the Office of the Australian Information Commissioner (see website at www.oaic.gov.au).
You can contact us at the following address:
Privacy Officer
Meyer Cookware Australia Pty Ltd
1-19 Merrindale Drive
CROYDON SOUTH VIC 3136
Ph: (03) 9761 5655
Fax: (03) 9761 5658
privacy@meyerau.com.au
December 2021
1. Thank you for visiting Cookware Brands. This website ("Site") is owned and operated by Meyer Cookware Australia Pty Ltd (ACN 073 818 069) ("Meyer").
2. By accessing, browsing or using this Site, you agree to be bound by these terms, conditions and disclaimers as amended from time to time ("Terms of Use"). Please read these Terms of Use carefully before using this Site. These Terms of Use are in addition to the specific Terms and Conditions of Sale that apply to the provision of the goods and services offered by Meyer. If you do not agree to be bound by these Terms of Use, please immediately discontinue your use of the Site.
3. Meyer may amend these Terms of Use from time to time without notice. Any amendment will be effective immediately upon being posted on this Site. Your continued use of this Site after any amendment becomes effective will constitute your agreement to be bound by these Terms of Use, as amended.
4. Meyer reserves the right to vary or modify the information contained on this Site, to change or discontinue any feature or part of this Site, to change the hours of availability and the equipment required to obtain access to this Site, without notice and without liability.
5. Meyer may collect, use, store, record and transmit your personal information entered on this Site. For further details, please refer to Meyer's Privacy Policy . Your continued use of the Site and your provision of your personal information constitute your approval for Meyer to deal with your personal information.
6. You may be prompted to register for Membership of this Site and to submit certain information in order to fully utilise the services and facilities provided ("Member Information"). The Member Information may include, but is not limited to, your name, contact details and credit card details.
7. Upon becoming a Member, you will create a Member ID and password. You are responsible for maintaining the confidentiality and security of your Member ID and password. You are responsible for any and all activities on this Site which occur under your Member ID and password.
8. Membership is non-transferable.
9. Meyer may terminate your Membership at any time. You may terminate your Membership by written notice to Meyer.
10. You are responsible for the content of all Member Information entered on this Site. All Member Information you enter must be accurate, complete and not misleading. You are responsible for maintaining and updating your Member Information.
11. You must indemnify Meyer for any losses, costs, expenses or damages that Meyer may suffer or incur if any of the Member Information provided by you is not correct.
12. From time to time, you may be able to post reviews and/or comments regarding the goods and services featured on this Site ("Member Submissions"). You irrevocably grant to Meyer a non-exclusive, royalty free, perpetual right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such reviews and comments throughout the world in any media. You expressly waive in favour of Meyer all moral rights in any jurisdiction.
13. You agree not to post any review or comment that contains any unlawful, threatening, abusive, defamatory, obscene, or infringing material. If you do, you agree to indemnify Meyer for any losses, costs, expenses or damages that Meyer may suffer or incur as a result.
14. Meyer reserves the right - but not the obligation - to review, edit or delete any Member Submissions that Meyer deems to be illegal, offensive or otherwise inappropriate.
15. Meyer does not warrant, guarantee or make any representation regarding the accuracy, adequacy, reliability, completeness or timeliness of the information available on this Site ("Information") or that it is suitable for your intended use. The Information is provided by Meyer in good faith on an "as is" basis without warranty of any kind.
16. Meyer does not warrant or represent that the Information is free from human or mechanical error, technical inaccuracies or other typographical errors or defects. The use of this Site and the Information is at your own risk.
17. Meyer makes no warranties, guarantees or representations that the material in this Site will not cause damage or that the material is free from any computer virus or other defects. It is your responsibility to complete a virus check on any Information downloaded.
18. All warranties, representations and implied terms and any liability which may arise in relation to your access to or use of this Site or the Information is expressly excluded to the maximum extent permitted by law.
19. Meyer will in no way be liable to any party for any injury, loss or damage arising out of or related to the use (or the inability to use) the Information on this Site. Under no circumstances will Meyer be liable for any direct, indirect, incidental, special or consequential loss or damage, including loss of programs or data, loss of business, business interruption, or lost profits. If your use of this Site results in the need for servicing or replacing of equipment, Meyer will not be liable for those costs.
20. Where liability cannot be excluded, any liability incurred by Meyer is limited to the re-supply of the Information on the Site or the reasonable costs of having the Information re-supplied.
21. You will be able, through hypertext or other computer links, to gain access to other Sites operated either by Meyer, its affiliates or other third parties ("Linked Sites"). Unless otherwise specified, the Linked Sites are not under Meyer's control. The Linked Sites may have different terms of use and privacy requirements. Unless otherwise specified, Meyer is not responsible for the content of any Linked Sites, or any changes or updates to such Sites. Meyer provides these links for your convenience only. You link to any such Linked Sites at your own risk. Meyer is not a party to any transaction between you and a Linked Site. Unless specified, Meyer does not sponsor, endorse, adopt, confirm, guarantee or approve of any material or representations made in those Linked Sites.
22. © Meyer Cookware Australia Pty Ltd 2013. All rights reserved.
23. You acknowledge and agree that all content, coding, graphics and Information available on this Site is protected by copyright, trade mark or other intellectual property rights and laws.
24. No part of the Information may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or manner without Meyer's prior written consent. However, you may download and print these Terms of Use and the Terms and Conditions of Sale for your personal non-commercial use.
25. All trade marks and trade names which appear on this Site are proprietary to Meyer and/or its affiliates. Use of these trade marks without the owner's consent will infringe the owner's intellectual property rights. Nothing in this Site should be interpreted as granting any rights to use or distribute any names, logos or trade marks except with the express written consent of the respective owner.
26. The publication of Meyer's email addresses on this Site is to facilitate communications relating to the goods and services supplied by Meyer. It must not be inferred as consent by Meyer to receive unsolicited commercial electronic messages.
27. By accessing and using this Site, you agree to submit to the exclusive jurisdiction of the Courts of Victoria. If you access this Site from other jurisdictions, you are additionally responsible for compliance with local laws. June, 2013. -
1. "Contract" means any contract entered into for the provision of goods by Meyer to You;
2. "Goods" means goods supplied by Meyer to You;
3. "GST" means the Goods and Services tax as defined in A New Tax System (Goods and Services Tax) Act 1999 as amended;
4. "Meyer" means Meyer Cookware Australia Pty Ltd (ACN 073 818 069);
5. "Site" means the website www.cookwarebrands.com.au;
6. "Terms" means these Terms and Conditions of Sale;
7. "You" means the person, firm or corporation, jointly and severally if there is more than one, acquiring goods from Meyer.
8. These Terms apply exclusively to every Contract and cannot be varied or replaced by any other terms.
9. Any quotation, displayed price, order list or order confirmation provided by Meyer to You concerning the proposed supply of goods is an invitation to treat only, and is subject to You placing an order which is your offer to enter into a Contract with Meyer on these Terms.
10. A Contract is formed when Meyer confirms its acceptance of Your order and receipt of Your payment.
11. Meyer in its absolute discretion may refuse to accept any order.
12. Meyer may vary or amend these Terms by notice written notice to You at any time. Any variations or amendments will apply to orders made by You after the date of notice.
13. Prices displayed for the supply of goods include GST and any other taxes or duties imposed on or in relation to the goods.
14. Payment for the goods must be made strictly by credit card immediately upon confirmation of Your order. Goods will not be despatched until full payment has been confirmed.
15. Goods displayed are subject to availability. If any goods are not available, Meyer will inform You within 5 days. In the case of non-availability of goods:
15.1 You may request the provision of substitute or similar goods or services; or
15.2 cancel Your order; and
15.3 Meyer will make the appropriate adjustment to, or refund of, the purchase price.
16. From time to time, You may be eligible for coupons or gift vouchers relating to the goods ("Coupons").
17. Coupons may only be redeemed on the Site, and are not redeemable for cash. You must enter the Coupon during the ordering process in order to redeem the percentage discount or free gift.
18. Meyer reserves the right to vary or terminate any Coupon program at any time. Any special conditions from time to time relating to the redemption of Coupons will be displayed on this Site.
19. The risk in the goods and all insurance responsibility for theft, damage or otherwise in respect of the goods will pass to You immediately on the goods being despatched from Meyer's warehouse.
20. You assume all risk and liability for loss, damage or injury to persons or to Your property or the property of third parties, arising out of Your use or possession of any of the goods sold by Meyer.
21. Meyer will arrange for the delivery of the goods to You to a nominated delivery address within Australia. You will be responsible for all costs associated with delivery, including postage or courier delivery, insurance and other charges arising from the point of despatch of the goods to the point of delivery.
22. Meyer will designate the method of delivery for the goods. If You require a more costly method of delivery, You must reimburse Meyer for the extra cost involved.
23. Delivery of goods will occur within an estimated 7-10 working days. Any period or date for delivery of goods stated by Meyer is intended as an estimate only and is not a contractual commitment. Meyer will use its reasonable endeavours to meet any estimated dates for delivery of the goods.
24. A postage receipt, courier docket or driver's manifest directing delivery to the address nominated by You will be proof of delivery of the goods.
25. You may be required to provide photo identification at the time of delivery of the goods.
26. You indemnify Meyer against any loss or damage suffered by Meyer as a result of delivery, except where caused by Meyer's negligence.
27. You must advise Meyer in writing within 72 hours of delivery:
27.1 of the non arrival of any or all of the goods;
27.2 if there is damage to the goods;
27.3 that the wrong goods have been received; or
27.4 that the quantity of the goods is incorrect.
28. Except as specifically set out here, or contained in any warranty statement provided with the goods, any term, condition or warranty in respect of the quality, merchantability, fitness for purpose, condition, description, assembly, manufacture, design or performance of the goods, whether implied by statute, common law, trade usage, custom or otherwise, is expressly excluded.
29. Replacement or repair of the goods is the absolute limit of Meyer's liability howsoever arising under or in connection with the sale, use of, storage or any other dealings with the goods by You or any third party.
30. Meyer is not liable for any indirect or consequential losses or expenses suffered by You or any third party, howsoever caused, including but not limited to loss of turnover, profits, business or goodwill or any liability to any other party.
31. Meyer will not be liable for any loss or damage suffered by You where Meyer has failed to deliver goods or fails to meet any delivery date or cancels or suspends the supply of goods.
32. Nothing in the Terms is to be interpreted as excluding, restricting or modifying or having the effect of excluding, restricting or modifying the application of any State or Federal legislation applicable to the sale of goods which cannot be so excluded, restricted or modified.
33. You acknowledge that:
33.1 You have not relied on any service involving skill and judgment, or on any advice, recommendation, information or assistance provided by Meyer in relation to the goods or their use or application.
33.2 You have the sole responsibility of satisfying Yourself that the goods are suitable for Your use.
33.3 any specification, drawing, illustration or description of the goods provided is given by way of identification only and does not constitute a contract of sale by description.
34. If, through circumstances beyond Meyer's control, it is unable to affect delivery of the goods, then Meyer may cancel Your order (even if it has already been accepted) by notice to You.
35. No purported cancellation or suspension of an order or any part of it by You is binding on Meyer after that order has been accepted and payment confirmed.
36. Each range of goods provided by Meyer is subject to specific warranty terms, limitations and exclusions:
36.1 that are supplied with the goods; and
36.2 that are available from Meyer upon request.
37. Meyer will replace any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by Meyer's Customer Service Department within 48 hours of the package being signed for accepting delivery. Under these circumstances, Meyer will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by telephone on (03) 9761 5655 or by email to service@cookwarebrands.com.au Meyer will refund any undamaged item within 30 days of purchase so long as the product is returned in its original condition including unopened and unmarked packaging, and accompanied by proof of purchase in the form of an original tax invoice/receipt and/or packing slip. Any products returned to Meyer are at the customer's own cost and risk. Delivery and handling charges on returns are not refundable for incorrect choice or change of mind.
38. Meyer shall have no liability whatsoever under or in any way related to the sale of the goods or otherwise for any failure to fulfil any obligation hereunder to the extent that such fulfilment is prevented by circumstances beyond its reasonable control including but not limited to industrial disputes, strikes, lockouts, accident, breakdown, import or export restrictions, acts of God, acts of terrorism, or acts of war. Should an event of force majeure occur Meyer may terminate the Contract by giving You written notice.
39. The law of Victoria from time to time governs Your Contract with Meyer.
40. Meyer's failure to enforce any of these Terms shall not be construed as a waiver of any of Meyer's rights.
41. If any of the Terms are unenforceable it shall be read down so as to be enforceable or, if it cannot be so read down, the term shall be severed from these Terms without affecting the enforceability of the remaining terms.
42. A notice must be in writing and handed personally or sent by facsimile, email or prepaid mail to the last known address of the addressee. Notices sent by pre-paid post are deemed to be received upon posting. Notices sent by facsimile or email are deemed received on the sender's communications machine confirming successful transmission.
43. Meyer is bound by the Privacy Act 1988 and takes steps to ensure that all personal information obtained in connection with You will be appropriately collected, stored, used, disclosed and transferred in accordance with the National Privacy Principles. Such information may be accessed by request to Meyer in accordance with Meyer's Privacy Policy.
When purchasing from Meyer Cookware Australia Pty Ltd, we accept payment via Paypal, Zip, Afterpay, MasterCard and Visa. Your financial details including the information you enter in relation to your credit card payments are transacted and are passed through a secure server using the latest 256-bit SSL/TLS encryption technology.