Promotion Terms

Promotion Terms

December Sale

The December Sale starts from 5th December 2024 until 11:59pm AEDT, 31st December 2024, or until stock runs out. 

      Promotional prices are based on historical prices or RRP. Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

      This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

      Essteele Gift With Purchase, Santoku Knife 12.5cm

      The Essteele Gift With Purchase, Santoku Knife 12.5cm promotion is open from 5th December until 11:59pm on the 19th December. To qualify for the gift, purchase any Essteele products with a total value of $200 or more. There is a limit of one gift with purchase pack per unique transaction and one per household. The gift with purchase is available while stocks last. Limited stock is available, and the promotion will cease prior to its scheduled end date if the allocation is exhausted.

      Due to current regulations in Queensland, we are unable to ship knives to addresses within Queensland. As a result, residents of Queensland are not eligible to enter.

      Refer to Essteele Gift With Purchase Teams & Conditions for More Details.

      Anyday Cookbook GWP

      The Free Anyday Cookbook offer starts on 1st October 2024 and ends at 11:59 pm AEDT on 31st January 2025, or until stock runs out. The free Anyday Cookbook offer applies exclusively to Anyday Dishes, excluding Anyday Emerald sets. Only one free cookbook can be redeemed per transaction. This offer is not valid in conjunction with any other offer unless otherwise stated by CWB.

        Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

         

        Free Cleaner Gift With Purchase.

        The Free Liquid Cleaner GWP offer is ongoing until stock runs out. This free cleaner offer applies exclusively to loose cookware, excluding cast iron, cookware sets and accessories. The following cleaner will be automatically added to the cart when the customer purchases the specific range of loose cookware:

        • Free Liquid Nonstick Cleaner: When purchasing loose nonstick cookware.
        • Free Liquid Stainless Steel Cleaner: When purchasing loose stainless steel cookware.

        Only one free cleaner can be redeemed per range purchase. This offer is not valid in conjunction with any other offer unless otherwise stated by CWB. CWB cannot guarantee the availability of stock during the offer period.

            Promotions on Cookware Brands are subject to our Website Terms and Conditions and Returns and Exchanges Policy.

            The following are the terms and conditions for promo codes:

            • Promo codes may not be used in combination with other promo codes (i.e. only one promo code can be used per transaction).
            • The same promo code can only be used once per customer (in total, regardless of the number of orders submitted).
            • Promo codes will not apply towards products that are deemed to be on 'Clearance' or 'Hot Buy'.
            • Promo codes may be applied to other site wide promotional offers including promotional shipping rates, sales and discounts that do not require a promo code to redeem. Some exclusions may apply. See the details of the offer for exclusions.
            • Promo codes are not transferable, not redeemable for cash or credit and cannot be used towards previous purchases.
            • Free Liquid Cleaner will be added to cart automatically for products that qualify for the promotion. Promotion is subject to availability. 
            • Certain products are excluded from the use of promo codes. See the details of the promotion for a list of included/excluded products.
            • Cookware Brands reserves the right to invalidate, not accept or cancel a promo code or an order placed with a promo code due to redemption of the same promo code more than once.
            • Cookware Brands reserves the right to vary or terminate any promo code program at any time.

            Past Promotions

            November Sale

            The November Sale starts from 1st November 2024 until 11:59pm AEDT, 30th November 2024, or until stock runs out. 

                Promotional prices are based on historical prices or RRP. Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

                This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                Black Friday Sale Extended

                The Black Friday Sale Extended from 3rd December 2024 until 11:59pm AEDT, 4th December 2024, or until stock runs out. During this period, additional price drops will be applied to selected products marked as "BLACK FRIDAY SALE". Cookware Brands cannot guarantee the availability of stock during the offer period. This promotion is not valid with other offers, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy

                Black Friday Sale

                The Black Friday Sale starts from 21st November 2024 until 11:59pm AEDT, 2nd December 2024, or until stock runs out. During this period, additional price drops will be applied to selected products marked as "BLACK FRIDAY SALE". Promotional prices are based on historical prices or RRP. Cookware Brands cannot guarantee the availability of stock during the offer period. This promotion is not valid with other offers, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy

                Black Friday Early Access Offer

                The Black Friday early access offer is available from November 14th, 2024, until 11:59 pm AEDT on November 20th, 2024, or until stock runs out. To access these exclusive prices, simply log in using your existing account or create a new one.

                Please note that Cookware Brands cannot guarantee stock availability during this offer period. This promotion cannot be combined with other offers unless otherwise stated by Cookware Brands. 

                    Promotions on Cookware Brands are subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                    Diwali Offer - October 2024

                    The Diwali Offer is open from 26th October to 11:59pm AEDT 27th October or until stock runs out. During this period,

                    • An additional 10% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 10% OFF AT CHECKOUT".

                    October Sale

                    The October Sale starts from 1st October 2024 until 11:59pm AEDT, 31st October 2024, or until stock runs out. 

                        Promotional prices are based on historical prices or RRP. Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

                        This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                        September Sale

                        The September Sale starts from 1st September 2024 until 11:59pm AEST, 30th September 2024, or until stock runs out. 

                            Promotional prices are based on historical prices or RRP. Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

                            This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                            Flash Sale September

                            The Flash Sale starts from September 26th, 2024, until 11:59 pm AEST on September 30th, 2024, or until stock runs out. Cookware Brands cannot guarantee stock availability during this offer period. This promotion cannot be combined with other offers unless otherwise stated by Cookware Brands. Promotions on Cookware Brands are subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                            Gift With Purchase - Sep 2024

                            The Prestige Accessories Gift With Purchase is available from 1st September 2024 to 11:59pm AEST on 30th September or until stock runs out. During this period,

                            • Customers who spend over $75 during the promotion period will receive 1 x Prestige Nylon Ladle and 1 x Prestige Pizza Cutter FREE as a 'Gift With Purchase'

                            Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

                                Promotions on Cookware Brands are subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                August Sale

                                The August Sale starts from 1st August 2024 until 11:59pm AEST, 31st August 2024, or until stock runs out. 

                                    Promotional prices are based on historical prices or RRP. Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

                                    This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                    Essteele Gift With Purchase, 2 piece Knife Block AUG 2024

                                    The Essteele Gift With Purchase, 2-Piece Knife Block promotion is open from 1st August until 11:59pm on the 15th August. To qualify for the gift, purchase any Essteele products with a total value of $250 or more. There is a limit of one gift with purchase pack per unique transaction and one per household. The gift with purchase is available while stocks last. Limited stock is available, and the promotion will cease prior to its scheduled end date if the allocation is exhausted.

                                    Refer to Essteele Gift With Purchase Teams & Conditions for More Details.

                                    Clearance Sale August

                                    The Clearance Sale sale starts from August 15th, 2024, until 11:59 pm AEST on August 18th, 2024, or until stock runs out. Cookware Brands cannot guarantee stock availability during this offer period. This promotion cannot be combined with other offers unless otherwise stated by Cookware Brands. Promotions on Cookware Brands are subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                    July Sale

                                    The July Sale starts from 1st July 2024 until 11:59pm AEST, 31st July 2024, or until stock runs out. 

                                        Promotional prices are based on historical prices or RRP. Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

                                        This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                        Anyday Cookbook GWP

                                        The Free Anyday Cookbook offer starts on 1st June 2024 and ends at 11:59 pm AEST on 31st July 2024, or until stock runs out. The free Anyday Cookbook offer applies exclusively to Anyday Dishes, excluding Anyday Emerald sets. Only one free cookbook can be redeemed per transaction. This offer is not valid in conjunction with any other offer unless otherwise stated by CWB.

                                          Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

                                          Christmas In July Flash Sale - July 2024

                                          The Christmas In July Flash sale is open from 25th July to 11:59pm AEST on 28th July or until stock runs out. During this period,

                                          • An additional 10% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 10% OFF AT CHECKOUT".
                                          • An additional 25% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 25% OFF AT CHECKOUT".

                                            Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

                                                Promotions on Cookware Brands are subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                June Sale

                                                The EOFY Sale starts from 1st June 2024 until 11:59pm AEST, 30th June 2024, or until stock runs out. Cookware Brands cannot guarantee the availability of stock during the offer period. This promotion is not valid with other offers, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                EOFY Flash Sale - June 2024

                                                The EOFY Flash sale is open from 21st June to 11:59pm AEST on 24th June or until stock runs out. During this period,

                                                • An additional 10% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 10% OFF AT CHECKOUT".
                                                • An additional 25% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 25% OFF AT CHECKOUT".

                                                  Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

                                                      Promotions on Cookware Brands are subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                      May Sale

                                                      The May Sale starts from 1st May 2024 until 11:59pm AEST, 31st May 2024, or until stock runs out. Cookware Brands cannot guarantee the availability of stock during the offer period. This promotion is not valid with other offers, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                      Cook Frenzy - May 2024

                                                      The Cook Frenzy Offer is open from 14th May to 11:59pm AEST on 20th May or until stock runs out. During this period,

                                                      • An additional 10% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 10% OFF AT CHECKOUT".

                                                      April Sale

                                                      The April Sale starts from 1st April 2024 until 11:59pm AEST, 30th April 2024, or until stock runs out. Cookware Brands cannot guarantee the availability of stock during the offer period. This promotion is not valid with other offers, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                      Mother's Day Offer - April 2024

                                                      The Mother's Day Flash sale is open from 19th April to 11:59pm AEST on 23rd April or until stock runs out. During this period,

                                                      • An additional 10% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 10% OFF AT CHECKOUT".
                                                      • An additional 25% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 25% OFF AT CHECKOUT".

                                                        Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

                                                            Promotions on Cookware Brands are subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                            Easter Limited Time Offer - March 2024

                                                            The Exclusive Easter Limited Time sale is open from 22nd March to 11:59pm AEDT on 31st March or until stock runs out. During this period,

                                                            • An additional 15% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 15% OFF AT CHECKOUT".
                                                            • An additional 25% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 25% OFF AT CHECKOUT".

                                                              Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

                                                               

                                                                  Promotions on Cookware Brands are subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                  March Sale

                                                                  The March Sale starts from 1st March 2024 until 11:59pm AEDT, 31st March 2024, or until stock runs out. Cookware Brands cannot guarantee the availability of stock during the offer period. This promotion is not valid with other offers, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                  February Sale

                                                                  The February Sale starts from 1st February 2024 until 11:59pm AEDT, 29th February 2024, or until stock runs out. Cookware Brands cannot guarantee the availability of stock during the offer period. This promotion is not valid with other offers, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy. 

                                                                  Pancake Day Sale - Feb 2024

                                                                  The Pancake Day Sale is open from 13th February to 11:59pm AEDT on 20th February or until stock runs out. During this period,

                                                                  • An additional 25% discount will be automatically applied to cart when purchasing the marked skillets/frypans as "EXTRA 25% OFF AT CHECKOUT".

                                                                  January Sale

                                                                  The January Sale starts from 1st January 2023 until 11:59pm AEDT, 31st January 2023, or until stock runs out. Cookware Brands cannot guarantee the availability of stock during the offer period. This promotion is not valid with other offers, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                  Boxing Day Sale

                                                                  The Boxing Day Sale starts from 21st December 2023 until 11:59pm AEDT, 31st December 2023, or until stock runs out. Cookware Brands cannot guarantee the availability of stock during the offer period. This promotion is not valid with other offers, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                  December Sale

                                                                  The December Sale starts from 1st December 2023 until 11:59pm AEDT, 31st December 2023, or until stock runs out. Cookware Brands cannot guarantee the availability of stock during the offer period. This promotion is not valid with other offers, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                  November Sale

                                                                  The November Sale starts from 1st November 2023 until 11:59pm AEDT, 30th November 2023, or until stock runs out. Cookware Brands cannot guarantee the availability of stock during the offer period. This promotion is not valid with other offers, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                  Black Friday / Cyber Sale

                                                                  The Black Friday/Cyber Sale sale starts from November 16th, 2023, until 11:59 pm AEDT on November 30th, 2023, or until stock runs out. Cookware Brands cannot guarantee stock availability during this offer period. This promotion cannot be combined with other offers unless otherwise stated by Cookware Brands. Promotions on Cookware Brands are subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                  Black Friday Early Access Offer

                                                                  The Black Friday early access offer is available from November 9th, 2023, until 11:59 pm AEDT on November 15th, 2023, or until stock runs out. To access these exclusive prices, simply log in using your existing account or create a new one.

                                                                  Please note that Cookware Brands cannot guarantee stock availability during this offer period. This promotion cannot be combined with other offers unless otherwise stated by Cookware Brands. 

                                                                      Promotions on Cookware Brands are subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                      October Promotion

                                                                      The October Sale starts from 1st October 2023 until 11:59pm AEST, 31st October 2023, or until stock runs out. Cookware Brands cannot guarantee the availability of stock during the offer period. This promotion is not valid with other offers, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                      Cook Frenzy - October 2023

                                                                      The Cook Frenzy sale is open from 23rd October to 11:59pm AEDT on 31st October or until stock runs out. During this period,

                                                                      • An additional 15% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 15% OFF AT CHECKOUT".
                                                                      • An additional 25% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 25% OFF AT CHECKOUT".

                                                                      September Promotion

                                                                      The September Sale starts from 1st September 2023 until 11:59pm AEST to 30th September 2023, or until stock runs out. Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                      Bundle & Save

                                                                      September Bundle offers are available from 1st August 2023 until 11:59pm AEST on 31st August 2023 or until stock runs out. Customers are limited to 1 bundle offer per order and the discount will be applied to a maximum of 2 products, per bundle. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                      Flash Sale - Sep 2023

                                                                      The Flash Sale sale is open from 19th September to 11:59pm AEST on 25th September or until stock runs out. During this period,

                                                                      • An additional 10% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 10% OFF AT CHECKOUT".
                                                                      • An additional 25% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 25% OFF AT CHECKOUT".

                                                                      Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

                                                                          Promotions on Cookware Brands are subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                          Gift With Purchase - Sep 2023

                                                                          The Meyer Knives Gift With Purchase is available from 26th September 2023 to 11:59pm AEST on 27th September or until stock runs out. During this period,

                                                                          • Customers who spend over $250 during the promotion period will receive 1 x Meyer Santoku Knife 12.5cm and 1 x Meyer Paring Knife 12.5cm FREE as a 'Gift With Purchase'

                                                                          Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

                                                                              Promotions on Cookware Brands are subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                              August Promotion

                                                                              The August Sale starts from 1st August 2023 until 11:59pm AEST to 31st August 2023, or until stock runs out. Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                              End Of Winter Sale - Now Extended to 27th August

                                                                              The End of Winter limited time sale is open from 15th August to 11:59pm AEST on 27th August or until stock runs out. During this period,

                                                                              • An additional 10% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 10% OFF AT CHECKOUT".
                                                                              • An additional 25% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 25% OFF AT CHECKOUT".

                                                                              Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

                                                                                  Promotions on Cookware Brands are subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                                  July Promotion

                                                                                  The July Sale is open from 1st July 2023 until 11:59pm AEST on 31st July 2023, or until stock runs out. Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                                  Prime Time Deals - August

                                                                                  The Prime Time sale is open from 10th July to 11:59pm AEST on 14th July or until stock runs out. During this period, an additional 15% discount will be automatically applied to cart when purchasing the marked products as "EXTRA 15% OFF AT CHECKOUT". Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands.

                                                                                  Bundle & Save - July

                                                                                  July Bundle offers open from 1st July 2023 until 11:59pm AEST on 31st July 2023 or until stock runs out. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                                  End of Financial Year Sale

                                                                                  The End Of Financial Year is open from 1st June 2023 until 11:59pm AEST on 30th June 2023, or until stock runs out. Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                                  Bundle & Save - June

                                                                                  June Bundle offers open from 1st June 2023 until 11:59pm AEST on 30th June 2023 or until stock runs out. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                                      Promotions on Cookware Brands are subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                                      May Promotion

                                                                                      The May Sale is open from 1st  May 2023 until 11:59pm AEST on 31st May 2023, or until stock runs out. Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                                      Cook Frenzy - May 15th to 21st

                                                                                      The Cook Frenzy is open from 15th  May 2023 until 11:59pm AEST on 21st May 2023, or until stock runs out. Cookware Brands cannot guarantee the availability of stock during the offer period. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.

                                                                                      Bundle & Save - May

                                                                                      The Bundle offers open from 1st May 2023 until 11:59pm AEST on 14th May 2023, or until stock runs out. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy. 

                                                                                      The Bundle offers extended to 31st May or until stock runs out. This offer is not valid in conjunction with any other offer, unless otherwise stated by Cookware Brands. This offer is subject to our Website Terms and Conditions and Returns and Exchanges Policy.